Patient Experience Everywhere, Anytime!

A novel area in healthcare services, “patient experience” was introduced to our country for the first time after a Patient Experience Office was established at the Vehbi Koç Foundation American Hospital in 2015. The Experience Office of Koç University Hospital was later launched in 2020. 

As an integral component of high-level patient care, patient experience encompasses a field of service aimed at offering quality healthcare experience sought after by patients, be it in the form of receiving care in a timely manner, accessing information easily or establishing firm communication with healthcare providers.
To ensure patient satisfaction, our objective is to create an environment promoting “outstanding patient experience”, which facilitates communication and clearly reflects how well patients’ and their relatives’ needs are met.

As the patient experience team, we assist patients in terms of sharing their suggestions, concerns and satisfaction. Feedback obtained from our patients and their relatives allow us to focus on celebrating our success as well as focusing on opportunities of improvement. 

We continue to listen to you and be your voice to enhance patient experience and address potential concerns. 
 If you would like us to personally, pay a visit to your room and listen to your feedback, please do not hesitate to contact us. 

Phone: 0850 250 8 250 – Extension: 20705

2022 Koç University Hospital Patient Experience Index;

The Patient Experience Index is a quality indicator set to measure care and assess patient experience and overall satisfaction. Our aim is to provide a safe, efficient, and patient-centered delivery of high quality healthcare.

Koç Healthcare Online Outpatient Experience Survey

Patient satisfaction is a guiding principle at Koç University Hospital. Our Online Outpatient Experience Survey measures patient experience and satisfaction to continuously improve our safe-quality care services.

Online Inpatient Experience Survey

HCAHPS (the Hospital Consumer Assessment of Healthcare Providers and Systems) survey reporting methodology became mandatory in the United States to measure patient experiences and their perspectives of hospital care. HCAHPS survey is a key source in the development of our Online Inpatient Experience Survey that measure patient satisfaction and experience. Online Inpatient Experience Survey is conducted on discharged patients to measure several aspects of healthcare delivery that patients value highly when they seek and receive care such as, patient care, discharge information and communication with healthcare providers.